Returns and warranty

Returns and Warranty

At Oceans Optics, we strive for complete satisfaction with your purchase. Here's a streamlined guide to our return policy:

1. Manufacturing Problems:
• Report any issues within 30 days for a hassle-free return process.
• Contact us promptly if you discover any manufacturing defects.
2. Unhappiness with the Product:
• If the product doesn’t meet your expectations due to sizing, personal preference, or you ordered the incorrect prescription you can return it within 30 days.
• You will need to cover the return shipping fees.
3. Our Fault:
• If we made an error or the product has a manufacturing defect, we will cover all return shipping fees.
• We offer a full refund or a replacement based on your choice.
4. Return Process:
• Initiate your return by contacting our customer service within 30 days of receiving your product.
• Provide details and images (if possible) to illustrate the issue.
• We’ll give you a return authorization and guide you through the steps.
5. Shipping Time Frame:
• Ship your return within 30 days of notification.
• If shipping takes longer, please provide proof of shipment within the specified time.
6. Refund Process:
• Refunds are processed after we receive and inspect the returned item.
• Full refunds, including shipping fees, are provided for manufacturing issues or our errors.
• For returns due to personal preference, we refund the product cost, excluding shipping fees.
7. Legal Notes:
• We reserve the right to reject returns not meeting our criteria or exceeding the 30-day notification period.
• Proof of timely shipment is essential for processing returns.

Environmental Note: Due to our commitment to sustainability, we discourage ordering multiple masks with the intent to return those that don't fit. Please choose carefully.

Questions? Contact our customer service team. We are here to ensure your experience with Oceans Optics is exceptional.