What is the difference between nearsighted and farsighted lenses?

Nearsighted lenses have a negative SPH value and correct distance vision. Farsighted lenses have a positive SPH value and correct close-up vision.

How do I find the sphere (SPH) value on my prescription?

The SPH value is usually in the first column of your prescription. A negative number indicates nearsightedness, while a positive number indicates farsightedness.

How Should I Adjust My Prescription for Clear Vision Underwater?

Select a lens strength 0.50 to 0.75 diopters weaker than your regular prescription to compensate for underwater magnification.

Can I choose a lens strength that isn’t listed in the dropdown?

If your exact strength isn’t available, pick a lens 0.50 to 0.75 diopters weaker than your prescription to maintain clear vision underwater.

Can I choose different lens strengths for each eye?

Yes, you can select different strengths for each eye if they are available in the dropdown.

How do I upload my prescription during checkout?

You don't need to upload it. Contact us via chat or email if you require specific strengths or assistance.

What happens if I accidentally choose the wrong lens strength?

Contact customer support immediately. We may be able to correct the order depending on its processing stage.

Are your lenses safe for both snorkeling and scuba diving?

Yes, all lenses are certified HD Tempered glass and safe for snorkeling and scuba diving up to 100ft.

How long does it take to receive lenses, and can I track my order?

Orders usually take 7-14 days to process. A tracking number will be provided via email upon shipment.

What is your return or exchange policy for prescription lenses?

You have 30 days from delivery to return your mask. For full details, visit our returns policy on the Oceans Optics website.

Returns and warranty

Returns and Warranty Policy

At Oceans Optics, your satisfaction is our top priority. We strive to provide high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Window from Delivery

You have 30 days from the date of delivery to return or exchange an item. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.

2. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@oceansoptic.com. We will arrange for a replacement or a full refund at no additional cost to you, including covering return shipping expenses.

3. Change of Mind Returns

Changed your mind? No problem! You can return items in their original condition within 30 days from delivery. Please note that return shipping costs in this case are the responsibility of the customer, we will cover the recover re-stocking fee.

4. Warranty Information

All our products come with a standard warranty against manufacturing defects. If your product develops a fault within the warranty period, please contact us, and we'll be happy to assist you.

5. How to Initiate a Return or Exchange

Contact Us: Reach out to our customer service team at [contact information] with your order number and details about the product you wish to return or exchange.
Receive Instructions: We'll provide you with detailed instructions on how to proceed, including any return authorization needed.
Prepare the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
Ship the Item: Send the package using a trackable shipping method. If the return is due to a defect or error on our part, we'll provide a prepaid shipping label.

6. Refunds and Processing

Inspection: Once we receive your return, we'll inspect it and notify you of the approval or rejection of your refund.
Refund Method: Approved refunds will be processed to your original method of payment within a certain number of days.
Exchanges: If you requested an exchange, we'll send out the new item promptly after processing your returned item.

7. Exceptions and Exclusions

Items not in their original condition, damaged, or missing parts for reasons not due to our error may be partially refunded or rejected.
Sale items and gift cards are final sale and cannot be returned or exchanged.
Returns initiated after the 30-day window may not be accepted.

8. International Returns

For international orders, please note that return shipping costs and any applicable duties or taxes are the responsibility of the customer, unless the item is defective or we made an error.

9. Our Commitment

We are dedicated to providing you with the best possible shopping experience. If you have any questions or concerns about our returns and warranty policy, please don't hesitate to contact us at info@oceansoptic.com.