What is the difference between nearsighted and farsighted lenses?

Nearsighted lenses have a negative SPH value and correct distance vision. Farsighted lenses have a positive SPH value and correct close-up vision.

How do I find the sphere (SPH) value on my prescription?

The SPH value is usually in the first column of your prescription. A negative number indicates nearsightedness, while a positive number indicates farsightedness.

How Should I Adjust My Prescription for Clear Vision Underwater?

Select a lens strength 0.50 to 0.75 diopters weaker than your regular prescription to compensate for underwater magnification.

Can I choose a lens strength that isn’t listed in the dropdown?

If your exact strength isn’t available, pick a lens 0.50 to 0.75 diopters weaker than your prescription to maintain clear vision underwater.

Can I choose different lens strengths for each eye?

Yes, you can select different strengths for each eye if they are available in the dropdown.

How do I upload my prescription during checkout?

You don't need to upload it. Contact us via chat or email if you require specific strengths or assistance.

What happens if I accidentally choose the wrong lens strength?

Contact customer support immediately. We may be able to correct the order depending on its processing stage.

Are your lenses safe for both snorkeling and scuba diving?

Yes, all lenses are certified HD Tempered glass and safe for snorkeling and scuba diving up to 100ft.

How long does it take to receive lenses, and can I track my order?

Orders usually take 7-14 days to process. A tracking number will be provided via email upon shipment.

What is your return or exchange policy for prescription lenses?

You have 30 days from delivery to return your mask. For full details, visit our returns policy on the Oceans Optics website.

Returns & Warranty

OCEAN OPTICS RETURNS & WARRANTY POLICY

At Ocean Optics, we do more than just make masks—we create opportunities for people to explore, appreciate, and protect the incredible worlds beneath the surface. We believe in making underwater adventures unforgettable, and if something isn’t quite right with your order, you can trust we’ll be here to help. Below, you’ll find all the details on our returns, exchanges, and warranty. We’ve crafted these policies to be fair, clear, and sustainable, so you can dive in with confidence!

1. 30-Day Return Window from Delivery

You have 30 days from the date your order arrives to initiate a return or exchange. To be eligible, items must be unused, in original packaging, and in the same condition as when you received them.

2. Defective or Incorrect Items

If you receive a defective or incorrect item, email us right away at info@oceanoptics.com. We’ll replace it or refund you in full, and we’ll cover your return shipping with a prepaid label. No hassles. No worries.

3. Change of Mind Returns

Changed your mind? That’s okay—we’ve got your back. We do encourage thoughtful purchasing to reduce waste, but if you need to return something for any non-defective reason:

Return Shipping: You’re responsible for shipping costs for change-of-mind returns.

No Restocking Fee: We’ll waive any restocking fees on these returns.

Delivery Timing: If your item arrived on time but not as early as you hoped, return shipping costs remain your responsibility.

4. Sizing and Prescription Accuracy

We want you to love your mask and lenses on the first try! Because we’re committed to reducing waste, we highly recommend:

Check out our Mask Sizing Guide

Use our Ask a Pro dedicated assistant or email info@oceanoptics.com for personalized help

If you order the wrong size, fit, or prescription—or simply change your mind—you may be responsible for return shipping costs. Let’s get it right the first time!

5. Warranty Information

All our products come with a 12-month warranty against manufacturing defects. If something goes wrong within that time, just reach out to us and we’ll make it right.

6. How to Initiate a Return or Exchange

Get Instructions: We’ll reply with next steps and any necessary shipping labels (if it’s our error).

Pack It Up: Securely package the item with all accessories, manuals, and original packing.

Ship It Back: Use the provided prepaid label if it’s a defective/incorrect item. Otherwise, please use a trackable shipping service.

7. Refunds and Processing

Inspection: After we receive and review your return, we’ll confirm approval within 48 hours.

Refund Method: Approved refunds go to your original payment method within 5–7 business days.

Exchanges: We’ll ship your new item as soon as the returned item has been inspected.

8. Exceptions and Exclusions

Items not in original condition, damaged, or missing parts (not due to our error) may receive only partial or no refund.

Customized masks (e.g., different strengths for each eye) are non-returnable since they’re made just for you.

Free gifts, sale items, and gift cards are final sale and not eligible for return or exchange.

Returns requested after the 30-day window may not be accepted.

9. International Returns

For orders outside the U.S., shipping costs, duties, and taxes on returns are the customer’s responsibility, unless the item is defective or we made an error.

10. Our Commitment

We’re here to make sure your Oceans Optics experience is seamless from start to finish. If you have any questions, just email us at info@oceanoptics.com. We’ll be happy to help!

Environmental Note: As ocean lovers, we’re all about protecting the planet. Here’s how you can help:

Pick carefully and avoid ordering multiple masks with the intention of returning those that don’t fit.

Use our guides and expert advice to make sure you’re getting the right product the first time.

Thank you for supporting our mission to create unforgettable ocean adventures while caring for the planet!