What is the difference between nearsighted and farsighted lenses?

Nearsighted lenses have a negative SPH value and correct distance vision. Farsighted lenses have a positive SPH value and correct close-up vision.

How do I find the sphere (SPH) value on my prescription?

The SPH value is usually in the first column of your prescription. A negative number indicates nearsightedness, while a positive number indicates farsightedness.

How Should I Adjust My Prescription for Clear Vision Underwater?

Select a lens strength 0.50 to 0.75 diopters weaker than your regular prescription to compensate for underwater magnification.

Can I choose a lens strength that isn’t listed in the dropdown?

If your exact strength isn’t available, pick a lens 0.50 to 0.75 diopters weaker than your prescription to maintain clear vision underwater.

Can I choose different lens strengths for each eye?

Yes, you can select different strengths for each eye if they are available in the dropdown.

How do I upload my prescription during checkout?

You don't need to upload it. Contact us via chat or email if you require specific strengths or assistance.

What happens if I accidentally choose the wrong lens strength?

Contact customer support immediately. We may be able to correct the order depending on its processing stage.

Are your lenses safe for both snorkeling and scuba diving?

Yes, all lenses are certified HD Tempered glass and safe for snorkeling and scuba diving up to 100ft.

How long does it take to receive lenses, and can I track my order?

Orders usually take 7-14 days to process. A tracking number will be provided via email upon shipment.

What is your return or exchange policy for prescription lenses?

You have 30 days from delivery to return your mask. For full details, visit our returns policy on the Oceans Optics website.

Privacy policy

Last updated: 10/06/24

This Privacy Policy describes how Oceans Optics (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from letscuba.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. This information is used to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect our rights and the rights of others.

What Personal Information We Collect

Information We Collect Directly from You

Contact Details: Name, address, phone number, email.
Order Information: Name, billing address, shipping address, payment confirmation, email, phone number.
Account Information: Username, password, security questions.
Shopping Information: Items viewed, added to cart, or wishlist.
Customer Support: Information included in communications with us.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies and similar technologies. This includes device information, browser information, network connection details, IP address, and interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Support Providers: Companies supporting our Site and Services, like Shopify.
Payment Processors: Collecting payment information to process your orders.

How We Use Your Personal Information

Providing Services: To process payments, fulfill orders, notify you about your account, and manage your account.
Marketing and Advertising: To send promotional communications and tailor the Services and advertisements.
Security and Fraud Prevention: To detect and investigate fraudulent activity. Keep your account credentials safe and contact us immediately if you suspect any compromise.
Communication: To provide customer support and improve our Services.

Cookies

We use cookies to improve our Site and Services. For details on the cookies used by Shopify, see Shopify's Cookie Policy. You can manage cookie preferences through your browser settings, but blocking cookies may impact your experience.

How We Disclose Personal Information

We may disclose your personal information to third parties, such as:

Service Providers: For IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
Business and Marketing Partners: Including Shopify, for service provision and advertising.
With Your Consent: To ship products, integrate with social media, etc.
Affiliates: Within our corporate group.
Legal Obligations: To comply with laws, enforce terms of service, and protect our rights and users' rights.

Security and Retention

We use reasonable security measures to protect your information, but no system is completely secure. We retain your information as long as necessary for our operations, legal obligations, and dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights such as access, deletion, correction, and portability of your personal information. You can exercise these rights by contacting us. We do not discriminate against you for exercising your rights.

Contact

If you have any questions or wish to exercise your rights, please contact us at info@oceansoptics.com.

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